Skincare

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Jurlique Moisture Replenishing Day Cream 125 ml

Jurlique

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Jurlique Activating Water Essence+

Jurlique

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Jurlique Rare Rose Cream 50ml

Jurlique

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Jurlique UV Defence Daily Lotion SPF50+ 50ml

Jurlique

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Clinique Clinique For Men™ Oil Control Mattifying Moisturiser 100ml

Clinique

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Jurlique Nutri-Define Supreme Restorative Rich Cream 50ml

Jurlique

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Jurlique Nutri-Define Supreme Cleansing Foam 100ml

Jurlique

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Jurlique Radiant Skin Foaming Cleanser 80g

Jurlique

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PAYOT CREME No2 Anti-Redness CC Cream SPF 50+ 40ml

PAYOT

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Jurlique Nourishing Cleansing Oil With Smoothing Black Elderflower 200ml/6.7oz

Jurlique

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Jurlique Calendula Serum 30ml

Jurlique

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Lancome - Nutrix Nourishing and Soothing Cream 125ml

Lancôme

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Jurlique Nutri-Define Supreme Rejuvenating Serum 30ml

Jurlique

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Jurlique Rare Rose Face Oil 50ml

Jurlique

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Lancome Genifique Ultimate Serum 50ml Set - Phoenix Beauty Lux

Lancome Genifique Ultimate Serum 50ml GIFT Set

Lancôme

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Jurlique Revitalising Cleansing Gel 200ml

Jurlique

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Lancome - Renergie H.C.F. Triple Serum 50ml

Lancôme

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Jurlique Herbal Recovery Bi-Phase Serum

Jurlique

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PAYOT- Herbier Huile Demaquillante Face and Eye Cleansing Oil 95ml

PAYOT

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Cemoy Galaxy 4D Eye Cream 20 ml

Cemoy

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Clinique For Men Charcoal Face Wash 200mL

Clinique

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Jurlique Brightening Serum 30ml

Jurlique

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Jurlique Calendula Toner 150ml

Jurlique

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Lancome - Mousse Eclat 200ml

Lancôme

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Lancome Renergie Multi-Lift Night Cream 50ml

Lancôme

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Lancome - Absolue The Serum Refill 30ml

Lancôme

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Lancome Renergie Multi-Lift Day Cream SPF15

Lancôme

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Lancome Absolue Rich Cream (Refill) 60ml

Lancôme

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Lancome - Teint Idole Ultra Wear Care & Glow SPF 25 30ml

Lancôme

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Jurlique Herbal Recovery Eye Cream 15ml

Jurlique

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Jurlique Hydrating Mask 100ml-NEW

Jurlique

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Clinique Even Better Clinical Serum Foundation 30ml

Clinique

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Eaoron Line Filler Mask 5x25ml

Eaoron

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Jurlique Calendula Face Oil 50ml

Jurlique

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PAYOT- My Payot CC Glow 40ml

PAYOT

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Cemoy The Facial Treatment Cleanser 100ml

Cemoy

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Cemoy 21 Day Renew Night Serum 2ml x 21 Packs

Cemoy

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Pearlbe Placenta Cream with Collagen Opera 100g Exp: 03/2026 Pearlbe

Pearlbe Placenta Cream with Collagen Opera 100g New

Pearlbe

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Eaoron Hyaluronic Acid Glutathione Essence Face Mask 5pcs

Eaoron

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Lancome - Absolue Sublime Essence-In-Cream Foundation Refillable Jar 35ml

Lancôme

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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