Skincare

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Lancome - Renergie C.R.X Triple Serum Retinol

Lancôme

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Lancome - Renergie Yeux 15ml

Lancôme

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Jurlique Rare Rose Face Oil 30ml-NEW

Jurlique

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Jurlique Lip Care Balm 15ml EXP: 02/2027

Jurlique

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Jurlique Nutri-Define Cream Mask Jurlique

Jurlique Nutri-Define Cream Mask 100ml

Jurlique

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Clinique Clinique For Men™ Moisturizing Lotion 100ml

Clinique

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Clinique For Men Anti-Age Moisturizer 100ml

Clinique

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Pearlbe Lanolin Cream Jacaranda Extract 100g

Pearlbe

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Clarins Double Serum Light 50mL

Clarins

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Eaoron Manuka Honey Mask 8 x 10ml Capsules

Eaoron

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PAYOT Neo-Serum Rejuvenating Concentrate 30ml

PAYOT

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Lancome - Absolue L'Extrait The Elixir Cream Refill 50ml

Lancôme

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Lancome - Absolue Golden Cream Mask (15g x 5 masks)

Lancôme

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PAYOT- Harmonie Serum 30ml

PAYOT

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Clinique Anti-Blemish Solutions Clarifying Lotion 200ml

Clinique

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Clarins Super Restorative Neck & Decolleté Concentrate 75mL

Clarins

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Lancome Hydra Zen Neocalm Night Cream 50ml

Lancôme

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CLARINS Multi-Active Day Cream Gel - Normal/Combination Skin 50ml

Clarins

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Eaoron Brightening Niacinamide Face Mask 5 Sheets

Eaoron

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Eaoron Hyaluronic Cleanser 100ml (New)

Eaoron

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PAYOT PATE GRISE Rebalancing Purifying Mask 75ml

PAYOT

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Lancome - Mother's Day 2025 Softening Cleansing Duo

Lancôme

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Lancome - Genifique Ultimate Dual-Repair Augmented Serum Refill 50ml

Lancôme

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Lancome - Renergie HPN-300 Peptide Cream Refillable

Lancôme

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Lancome - Genifique Night Cream 50ml

Lancôme

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Lancôme - Renergie HPN-300 Peptide Cream Dry Skin Refillable 50ml

Lancôme

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Lancome - Hydra Zen Moisturising And Soothing Gel Cream 50ml

Lancôme

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Lancome - Genifique Ultimate Dual-Repair Augmented Serum Refillable

Lancôme

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Lancome - Clarifique Brightening Plumping Milky Cream 50ml

Lancôme

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Jurlique Herbal Recovery Herbal Face Oil 50ml

Jurlique

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Bvlgari Man Rain Essence Eau de Parfum EDP

Bvlgari

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PAYOT- L'Authentique Regenerating Gold Care 50ML

PAYOT

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Clinique Dramatically Different Moisturizing Gel 125ml

Clinique

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Bayeco Green Tea Correcting Eye Cream

Bayeco

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Clinique Moisture Surge™ 100H Auto-Replenishing Hydrator

Clinique

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Bayeco Green Tea Foaming Cleanser

Bayeco

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Pearlbe Lanolin Cream Jojoba Melbourne 100g

Pearlbe

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Cemoy The Toner 120 ml

Cemoy

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Pearlbe Lanolin Moisturising Cream Collagen 100g

Pearlbe

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Clinique All About Clean Rinse-Off Foaming Cleanser - For Combination Oily to Oily Skin 150ml/5oz Clinique

Clinique All About Clean Rinse-Off Foaming Cleanser 150ml/5oz

Clinique

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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