Sun Care

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Jurlique UV Defence Daily Lotion SPF50+ 50ml

Jurlique

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PAYOT CREME No2 Anti-Redness CC Cream SPF 50+ 40ml

PAYOT

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Lancome Renergie Multi-Lift Day Cream SPF15

Lancôme

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+26

Lancome - Teint Idole Ultra Wear Care & Glow SPF 25 30ml

Lancôme

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Clarins Extra-Firming Day Cream SPF 15 - All Skin Types 50mL

Clarins

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PAYOT PATE GRISE Tinted Perfecting Cream SPF30 40ml

PAYOT

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PAYOT- Harmonie Jour SPF30 40ml

PAYOT

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Clinique Superdefense City Block SPF 30 Daily Energy + Face Protector 40ml

Clinique

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a pink sunscreen tube and its packaging, both labeled as SPF 50+ UV Protection Sun Cream.

A tube of SPF50+ UVB sunscreen cream with SPF 50+ is shown against a white background.

Chantelle SPF50+ UV Protection Sun Cream 50ml

Chantelle

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Clarins Nutri-Lumière SPF15 50mL

Clarins

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Clarins Super Restorative Day Cream - All Skin Types Spf 15 50mL

Clarins

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a jar of Clarins Extra-Firming SPF 15 collagen technology cream.

Clarins Extra-Firming Day Cream SPF15 - All Skin Types 50mL

Clarins

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Clarins Multi-Active Day Cream SPF15 50mL

Clarins

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Clarins Hydra-Essentiel Cream SPF15 50ml

Clarins

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CLARINS SKIN ILLUSION TINTED MOISTURIZER 07RETAIL 40ML SPF25

Clarins

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Clarins Extra-Firming Day Cream SPF 15 - All Skin Types 50mL

Clarins

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two bottles of Antipodes skincare products, a jar and a box. The jar is brown and has a black lid, while the box is orange and has a yellow border. The products are labeled as "Supernatural SPF50+" and "Ceramide Silk Facial Sunscreen".

Antipodes Supernatural SPF50+ CeramideSilk Sunscreen 60ml

Antipodes

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A tube of hand cream with a rose and pomegranate design.

Blue Jacar Rose & Pomegranate Moisturising Hand Cream with Sunscreen

Blue Jacar

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Eaoron Sunscreen Pro spf 50+ Cream 60g

Eaoron

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Dramatically Different Moisturizing Lotion+ SPF 50,-75ml

Clinique

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Clinique Dramatically Different Moisturizing Lotion+ SPF 50-50ml

Clinique

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PAYOT SOLAIRE High Protection Sun Water SPF30 150ml

PAYOT

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PAYOT SOLAIRE Very High Protection Sun Stick SPF50+ 15g

PAYOT

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PAYOT ROSELIFT Lifting CC Cream SPF30 40ml

PAYOT

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Clinique Even Better Skin Tone Correcting Moisturizer SPF15 50ml

Clinique

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Clinique Moisture Surge SPF25 Sheertint Hydrator 40ml

Clinique

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Clinique Smart Clinical Repair™ SPF 15 Wrinkle Correcting Cream 50ml

Clinique

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Clinique Even Better Clinical Serum Foundation SPF20 30ml

Clinique

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Shiseido Anessa Perfect UV Sunscreen Skincare Milk 60ml - Pokémon Jigglypuff Edition

Shiseido Anessa

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Shiseido Anessa Perfect UV Sunscreen Skincare Milk 60ml - Pokémon Squirtle Edition

Shiseido Anessa

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Shiseido Anessa Perfect UV Sunscreen Skincare Milk 60ml - Pokémon Pikachu Edition

Shiseido Anessa

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Shiseido Anessa Perfect UV Sunscreen Skincare Milk SPF50+ PA++++ 60ml

Shiseido Anessa

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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