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Jurlique Moisture Replenishing Day Cream 125 ml

Jurlique

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Glasshouse Fragrances Gold Car diffuser - A Tahaa Affair

Glasshouse

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Glasshouse Fragrances A Tahaa Affair 760g Candle

Glasshouse

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Glasshouse Fragrances A Tahaa Affair 380g Candle

Glasshouse

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Jurlique Activating Water Essence+

Jurlique

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Glasshouse Fragrances Kyoto In Bloom 760g Candle

Glasshouse

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Glasshouse 250ml Diffuser Refill Pouches - Kyoto In Bloom

Glasshouse

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Jurlique Rose Hand Cream

Jurlique

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Glasshouse 250ml Diffuser Refill Pouches - A Tahaa Affair

Glasshouse

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Jurlique Calendula Cream 50ml

Jurlique

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Glasshouse 250ml Diffuser Refill Pouches - Lost In Amalfi

Glasshouse

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Jurlique Rare Rose Cream 50ml

Jurlique

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Glasshouse Fragrances Arabian Nights 380g Candle

Glasshouse

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Glasshouse Fragrances Movie Night Candle 380g

Glasshouse

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Clinique Clinique For Men™ Oil Control Mattifying Moisturiser 100ml

Clinique

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Jurlique UV Defence Daily Lotion SPF50+ 50ml

Jurlique

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Glasshouse Fragrances A Tahaa Affair 5 Replacement Scent Stems

Glasshouse

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Glasshouse Fragrances Fragrances Kyoto In Bloom 5 Replacement Scent Stems

Glasshouse

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Jurlique Nutri-Define Supreme Restorative Rich Cream 50ml

Jurlique

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Jurlique Nutri-Define Supreme Cleansing Foam 100ml

Jurlique

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Jurlique Radiant Skin Foaming Cleanser 80g

Jurlique

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Jurlique Sandalwood Shampoo 300ml

Jurlique

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Lancome Teint Idole Ultra Stick With Brush

Lancôme

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Glasshouse Fragrances Lost In Amalfi 380g Candle

Glasshouse

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Glasshouse Fragrances One Night In Rio 380g Candle

Glasshouse

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Prada Luna Rossa Black EDP Eau de Parfum

Prada

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Jurlique Sweet Violet & Grapefruit Hydrating Mist 100ml

Jurlique

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Glasshouse Fragrances Midnight In Milan 380g Candle

Glasshouse

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Glasshouse Fragrances A Tahaa Affair 250mL Diffuser

Glasshouse

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Clinique Almost Lipstick - Black Honey 1.9g

Clinique

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Glasshouse Fragrances Kyoto In Bloom 250mL Diffuser

Glasshouse

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Jurlique Limited Edition Intense Rose Hand Cream 100ml

Jurlique

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Jurlique Rose Body Lotion 300ml

Jurlique

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Glasshouse Fragrances One Night In Rio 5 Replacement Scent Stems

Glasshouse

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Glasshouse Fragrances Arabian Nights 0mL Diffuser

Glasshouse

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Lancome Renergie Multi - Lift Routine S26 GIFT SET

Lancôme

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Lancome - Idole Lip Shaper

Lancôme

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Jurlique Herbal Recovery Cream 50ml

Jurlique

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Jurlique Rare Rose Lotion 50ml-NEW

Jurlique

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Glasshouse Fragrances Forever Florence 380g Candle

Glasshouse

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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