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Cote Noire Perfumed Natural Touch 5 Roses - Clear - French Pink - GMR66

Cote Noire

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Cote Noire Couture 4 Rose Buds - Square Clear Vase - Gold & Pink Blush - SVC402- LIMITED

Cote Noire

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Jurlique Orange Pure Essential Oil 10ml

Jurlique

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Jurlique Neroli Pure Essential Oil Diluted 10ml

Jurlique

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Jurlique Relax Essential Oil Roll-On 10ml

Jurlique

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Jurlique Tea Tree Pure Essential Oil Jurlique

Jurlique Tea Tree Pure Essential Oil 10ml

Jurlique

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Jurlique Eucalyptus Pure Essential Oil Jurlique

Jurlique Eucalyptus Pure Essential Oil 10ml

Jurlique

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Cote Noire - Herringbone Flower - Mixed Rose Buds - Clear - HCF09

Cote Noire

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Cote Noire - Herringbone Flower - Mixed Pink Roses - Clear - HCF08

Cote Noire

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Cote Noire - Herringbone Candle With Scarf - White - Lilly Flower Lid - HCG06

Cote Noire

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Cote Noire Perfumed Natural Touch Rose Bud - Clear - Carmine Red - GMR44

Cote Noire

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Cote Noire Diffuser Set Pink Champagne, Gold 150mL, GMDL15018

Cote Noire

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Cote Noire Perfumed Natural Touch 5 Roses - Black - French Pink - GMRB66

Cote Noire

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Cote Noire Perfumed Natural Touch 5 Roses - Black - White Peach - GMRB65

Cote Noire

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Glasshouse Fragrances Montego Bay Rhythm 60g Candle

Glasshouse

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Glasshouse Fragrances The Hamptons 60g Candle

Glasshouse

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Cote Noire Perfumed Natural Touch Single Rose - Clear - Pink Blush - GMR02

Cote Noire

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Cote Noire Art Deco Candle - Cream & Gold - Blonde Vanilla - GML45015

Cote Noire

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Cote Noire - Herringbone Flower - Rose Buds - Clear - White Peach - HCF25

Cote Noire

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Cote Noire Perfumed Natural Touch Single Rose - Black - Pink Blush - Gmrb02

Cote Noire

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Cote Noire Perfumed Natural Touch Single Rose - Black - French Pink - Gmrb06

Cote Noire

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Cote Noire - Herringbone Flower - 5 French Roses - Clear - Carmine Red - HCF24

Cote Noire

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Cote Noire - Herringbone Flower Red - Red Roses - Hcf06

Cote Noire

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Cote Noire Luxury Grand Bouquet - Gold badge - Pink Plush - Pink box - LTW02

Cote Noire

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Cote Noire - Herringbone Flower Pink - Pink Roses - HCF03

Cote Noire

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Cote Noire - Herringbone Candle With Scarf - Black & Gold - Red bee Lid - HCG02

Cote Noire

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Cote Noire Art Deco Candle - Black & Gold - GML45004

Cote Noire

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Cote Noire Perfumed Natural Touch 5 Roses - Clear - Carmine Red - Burgundy Box - Gmr90

Cote Noire

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Cote Noire 75g Soy Blend Candle - French Morning Tea - Gold - GML07501

Cote Noire

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Cote Noire Luxury Grand Bouquet (Gold Badge - Carmine Red - Burgundy Box)

Cote Noire

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Cote Noire Herringbone Flower (Roses & Hydrangeas - Clear)

Cote Noire

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Cote Noire Luxury Range Oval (French Pink Roses)

Cote Noire

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Cote Noire Round Art Deco Candle (Blue - Hydrangea)

Cote Noire

Cote Noire Art Deco Candle (Red - Red Oud)

Cote Noire

Cote Noire Tear Drop Tea Rose (Gold Badge - Carmine Red - Clear Glass)

Cote Noire

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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