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a glass diffuser with a gold-colored cap and a box with a colorful, ornate design.

Glasshouse Fragrances 250ml Diffuser - Winter - Dusk at the Casbah -26

Glasshouse

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a glass jar and a box, both with intricate designs and patterns, likely representing a candle or other product.

Glasshouse Fragrances 380g Candle - Winter - Dusk at the casbah-26

Glasshouse

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a colorful box and a glass jar with a gold and white design, both of which appear to be decorative containers.

a glass candle holder with a lit candle inside, placed on a wooden surface next to a box of glass candles.

Glasshouse Fragrances 380g Candle - Winter - Oasis Mirage -26

Glasshouse

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a pink candle and its packaging, both with a floral design.

Glasshouse Fragrances FOREVER FLORENCE Candle 200g

Glasshouse

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a glass jar and a box with a floral design, both with a sun motif.

Glasshouse Fragrances 380g Mocktail Meditation Candle - Limited edtion

Glasshouse

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Blue Jacar Dreamy Tuberose Crystal Candle

Blue Jacar

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Blue Jacar Rose Gold Candle Wick Trimmer

Blue Jacar

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A clear glass bottle with a gold cap, containing a transparent liquid and decorated with purple flowers. The bottle has a yellow label that reads "BLUEOCAR HOME Fragrance Diffuser".

A clear glass bottle containing white reeds is placed on a black tray, with a white brick wall and some white cotton balls in the background.

Blue Jacar Bluebell Diffuser 220ml

Blue Jacar

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Blue Jacar Love Pomelo Crystal Candle

Blue Jacar

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Blue Jacar Candle Carousel Gift Set- Golden Bloom rose

Blue Jacar

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Blue Jacar Poetry of Provence Crystal Candle

Blue Jacar

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a candle and a box of candles, both with floral designs, placed on a table with flowers.

Blue Jacar Home Midnight in Chrismas Dried Flower Candle

Blue Jacar

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Blue Jacar Pink Champage Diffuser 220ml

Blue Jacar

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Blue Jacar Summer Sea Breeze Crystal Candle

Blue Jacar

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Blue Jacar Candle Carousel Gift Set- Summer Snow

Blue Jacar

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A clear glass bottle with a gold label that reads "BLUEJACAR HOME Fragrance Diffuser".

A glass diffuser with white reeds and a label that reads

Blue Jacar Gardenia Bloom Diffuser 220ml

Blue Jacar

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Blue Jacar Amber Veil Reed Diffuser 200ml

Blue Jacar

Blue Jacar Zen Botanica Reed Diffuser 200ml

Blue Jacar

Blue Jacar White Tea Sanctuary Reed Diffuser 200ml

Blue Jacar

Blue Jacar Gardenia Blanc Reed Diffuser 200ml

Blue Jacar

Blue Jacar Oud Eclipse Reed Diffuser 200ml

Blue Jacar

COTE NOIRE SOY BLEND CANDLE 450G -Pink Champagne-CGG45018

Cote Noire

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Glasshouse Lagoon Afternoon Sea Salt & Beach Rose 380g Triple Scented Soy Candle

Glasshouse

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Circa Soy Candle Gift Set – Christmas Scented Candles Trio | Natural Soy Wax, Long Lasting Fragrance

Circa

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Circa Gingerbread Soy Candle – Handcrafted Spiced Soy Wax Candle with Cozy Festive Scent 300g

Circa

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Circa Jasmine & Magnolia Fragrance Diffuser 250ml

Circa

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Circa Pear & Lime Soy Candle 70g

Circa

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Circa Amber & Sandalwood Soy Candle 300g

Circa

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Circa White Tea & Wild Mint-Soy Candle 300g

Circa

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Circa Lychee & Rose-Fragrance Diffuser 250ml

Circa

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Circa Amber & Sandalwood-Fragrance Diffuser 250ml

Circa

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Circa Oceanique-Soy Candle 300g

Circa

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Circa Cotton Flower & Freesia-Soy Candle 70g

Circa

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Circa Sea Salt & Vanilla-Fragrance Diffuser 250ml

Circa

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Circa Mango & Papaya-Soy Candle 70g

Circa

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Summer Fruits Diffuser Collection XDaySale

Circa Summer Fruits Diffuser Collection-Value Bundle

Circa

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Circa Lychee & Rose-Soy Candle 300g

Circa

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Circa Cotton Flower & Freesia-Soy Candle 300g

Circa

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Circa Jasmine & Magnolia-Soy Candle 70g

Circa

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Circa Watermelon & Coconut-Soy Candle 300g

Circa

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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