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Bayeco Green Tea Correcting Eye Cream

Bayeco

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Clinique Moisture Surge™ 100H Auto-Replenishing Hydrator

Clinique

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Cote Noire Perfumed Natural Touch Rose Bud - Black - Ivory White - GMRB41

Cote Noire

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Bayeco Green Tea Foaming Cleanser

Bayeco

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Clinique Anti-Blemish All Over Clearing Treatment 50ml

Clinique

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Cote Noire 100ml GOLD Diffuser Set - French Morning Tea - Gold - GMSD15001

Cote Noire

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Clinique Exfoliating Scrub 100ml

Clinique

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Cote Noire Perfumed Natural Touch Single Rose - Clear - Carmine Red - GMR04

Cote Noire

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Clinique For Men Exfoliating Tonic Lotion 200mL

Clinique

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Cemoy The Toner 120 ml

Cemoy

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Clinique All About Clean Rinse-Off Foaming Cleanser - For Combination Oily to Oily Skin 150ml/5oz Clinique

Clinique All About Clean Rinse-Off Foaming Cleanser 150ml/5oz

Clinique

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Clinique Moisture Surge™ Hydrating Supercharged Concentrate 50ml

Clinique

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Cote Noire Jasmine Flower Tea Diffuser 150ml

Cote Noire

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Clinique Even Better Eyes Dark Circle Corrector 10ml

Clinique

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Clinique All About Eyes Cream

Clinique

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Cote Noire Perfumed Natural Touch Rose Bud - Clear - White Peach - Gmr45

Cote Noire

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Clinique Men Face Wash For Normal to Dry Skin 200ml6.7oz

Clinique

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a Lancome perfume bottle and its packaging.

A tall, rectangular bottle with a pink cap, containing a bright orange liquid.

LANCOME IDOLE PEACH'N ROSES EDP

Lancôme

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Blue Jacar Be Loved Hand Cream Gift Set 3 x 75ml

Blue Jacar

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a product box for Botox, which is an injectable treatment for wrinkles and fine lines.

Freeze frame with inhibox 10ml

Freezeframe

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LANCOME HANDCREAM TRIO MDAY26

Lancôme

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LANCOME ABSOLUE 60CR+5SR+5YX+15RC H25 INTER GIFT SET

Lancôme

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Clinique Turnaround™ Accelerated Renewal Serum 50ml

Clinique

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Lancome - Xmas 2025 - Renergie Triple Serum 20ml Set

Lancôme

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CLINIQUE HYDRATE & GLW DWY HYDRTN SET

Clinique

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Clinique AROMATICS ELIXIR MIXES

Clinique

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Clinique Even Better Clinical Dark Spot Clearing Serum 75ml

Clinique

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Clinique Liquid Facial Soap Oily Skin Formula 200ml

Clinique

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Cote Noire Diffusers & Refills - Pink Champagne

Cote Noire

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Clinique High Impact High-Fi Full Volume Mascara - Black-Brown 10ml

Clinique

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Cote Noire Diffuser Set Gold 150 mL - Summer Pear GMDL15014

Cote Noire

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Cote Noire Luxury Grand Rose Bud Bouquet - Pink Blush - Gold Badge - LRB02

Cote Noire

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Cote Noire Luxury Grand Bouquet - French Pink - Gold Badge - LTW03

Cote Noire

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Cote Noire Luxury Round 13 Rose Bud Bouquet - Yellow - RRB08

Cote Noire

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Cote Noire 100ml GOLD Diffuser Set - Cognac & Tabacco - Gold - GMSD15024

Cote Noire

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Cote Noire Perfumed Natural Touch Rose Bud - Clear - Yellow-NEW- GMR48

Cote Noire

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Cote Noire Herringbone Flower - Rose Buds - Clear - French Pink - HCF23

Cote Noire

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Cote Noire 450g Candle - Dark Vessel with Gold Badge - Eau De Vie-CGG45005

Cote Noire

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Cote Noire Diffusers - Lily Flower 100ml

Cote Noire

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PAYOT ROSELIFT Lifting Eye Cream 15ml

PAYOT

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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