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Blue Jacar Cucumber & Kakadu Plum Moisturising Hand Cream

Blue Jacar

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Blue Jacar Summer Sea Breeze Crystal Candle

Blue Jacar

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A clear glass bottle with a gold label that reads "BLUEJACAR HOME Fragrance Diffuser".

A glass diffuser with white reeds and a label that reads

Blue Jacar Gardenia Bloom Diffuser 220ml

Blue Jacar

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Bayeco Disposable Facial Towel Wipes - 80pc (Bag)

Bayeco

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Bayeco Disposable Facial Towel Wipes - 80pc (Roll)

Bayeco

Blue Jacar Oud Eclipse Reed Diffuser 200ml

Blue Jacar

Blue Jacar White Tea Sanctuary Reed Diffuser 200ml

Blue Jacar

Blue Jacar Zen Botanica Reed Diffuser 200ml

Blue Jacar

Blue Jacar Amber Veil Reed Diffuser 200ml

Blue Jacar

Blue Jacar Gardenia Blanc Reed Diffuser 200ml

Blue Jacar

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a bottle of Ceramide Bifid Yeast Toner and its packaging box.

two bottles of a clear liquid, possibly a toner or facial cleanser, with black caps and branding.

Eaoron Ceramide Bifid Yeast Toner 120ml

Eaoron

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Eaoron-Trehalose Cream 50g

Eaoron

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a jar of cream and its packaging, both of which are white and orange in color.

Eaoron Whiteglow Skin Radiance Cream 50g

Eaoron

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EAORON Kakadu Plum Carnosine Cream 50g

Eaoron

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Eaoron Moisturizing Hyaluronic Lotion 120ml

Eaoron

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Eaoron Retinol Peptide Serum 0.5g*60

Eaoron

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Eaoron All-time Anti-wrinkle Essence 0.5g*60

Eaoron

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Eaoron Moisturizing Hyaluronic Cream 50g

Eaoron

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Eaoron Moisturizing Hyaluronic Toner 120ml

Eaoron

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Eaoron Miracle Soothing Masks 5x 25ml

Eaoron

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Bayeco Green Tea Brightening Day Cream

Bayeco

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Bayeco Daily Clean Trio

Bayeco

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Bayeco The Complete Set

Bayeco

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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