Fragrance

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Giorgio Armani MY WAY EDP INTENSE V50ML

Giorgio Armani

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Giorgio Armani SI PASSIONE ECLAT EDP V100ML

Giorgio Armani

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Giorgio Armani ADGH Profondo Parfum V 200ml

Giorgio Armani

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Giorgio Armani SI PASSIONE EDP V100ML

Giorgio Armani

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Giorgio Armani ADGH PARFUM REFILL 150ML

Giorgio Armani

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Giorgio Armani MY WAY EDP V90ML/NP

Giorgio Armani

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Giorgio Armani MY WAY EDP V50ML/NP

Giorgio Armani

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Giorgio Armani SI PASSIONE EDP V 50ML

Giorgio Armani

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Cote Noire Diffuser Set Gold & Navy 150 mL - Eau de Vie GMDL15005

Cote Noire

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Cote Noire Art Deco Candle - Navy & Gold - Eau de Vie - GML45016

Cote Noire

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Glasshouse Fragrances Forever Florence EDP

Glasshouse

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Clinique Aromatics Elixir Eau de Parfum 45ml

Clinique

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Glasshouse Fragrances KYOTO IN BLOOM EDP

Glasshouse

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Clinique Aromatics Elixir Eau de Toilette 45ml

Clinique

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Lancome - La Vie Est Belle EDP

Lancôme

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lancome IDOLE le parfum

Lancôme

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Lancome - Mother's Day 2025 Tresor EDP 30ml Giftset

Lancôme

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Lancome - La Vie Est Belle Intensement EDP

Lancôme

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Lancome - La Vie Est Belle Iris Absolu EDP

Lancôme

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Lancome - Idole Nectar EDP

Lancôme

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Montblanc Signature Absolue EDP Eau de Parfum

Montblanc

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Issey Miyake a drop d'Issey EDP Fraiche 50ml

Issey Miyake

Issey Miyake L'eau d'Issey Pivoine EDT Intense

Issey Miyake

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Kenzo Flower By Kenzo L'Absolue Eau de Parfum EDP

Kenzo

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Issey Miyake a drop d'Issey EDP 50ml

Issey Miyake

Issey Miyake L'Eau d'Issey Pour Homme Eau&Vetiver EDTI 100ml

Issey Miyake

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Jimmy Choo I Want Choo Eau De Parfum EDP

Jimmy Choo

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Bvlgari Man Glacial Essenc Eau de Parfum EDP

Bvlgari

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Glasshouse Fragrances Forever Florence Edp 14mL

Glasshouse

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Emporio Armani Stronger With You Absolutely Eau de Parfum

Emporio Armani

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Clinique Clinique Happy by Clinique for Women - 1.7 oz 50ml Perfume Spray

Clinique

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Yves Saint Laurent Libre Le Parfum 30ml

Yves Saint Laurent

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Yves Saint Laurent - Libre Eau De Toilette EDT

Yves Saint Laurent

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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