Diffusers & Room Sprays

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Glasshouse Fragrances Gold Car diffuser - A Tahaa Affair

Glasshouse

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Glasshouse 250ml Diffuser Refill Pouches - Kyoto In Bloom

Glasshouse

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Glasshouse 250ml Diffuser Refill Pouches - A Tahaa Affair

Glasshouse

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Glasshouse 250ml Diffuser Refill Pouches - Lost In Amalfi

Glasshouse

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Glasshouse Fragrances A Tahaa Affair 250mL Diffuser

Glasshouse

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Glasshouse Fragrances Kyoto In Bloom 250mL Diffuser

Glasshouse

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Glasshouse Fragrances Arabian Nights 0mL Diffuser

Glasshouse

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Glasshouse Fragrances Scent Scene Duo - Lost In Amalfi & Kyoto In Bloom

Glasshouse

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Glasshouse Replacement Scent Disks for Car Diffuser - A TAHAA AFFAIR

Glasshouse

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Glasshouse Fragrances One Night In Rio 250mL Diffuser

Glasshouse

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Glasshouse Fragrances The Hamptons 0mL Diffuser

Glasshouse

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Glasshouse Fragrances Scent Scene Metal Vessel Gold

Glasshouse

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Glasshouse Fragrances Lost In Amalfi 0mL Diffuser

Glasshouse

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Cote Noire 15ml Room Spray - Charente Rose - GMS18

Cote Noire

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Glasshouse Replacement Scent Disks for Car Diffuser - LOST IN AMALFI

Glasshouse

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Glasshouse Fragrances We Met In Saigon 250mL Diffuser

Glasshouse

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Glasshouse Fragrances Montego Bay Rhythm 250mL Diffuser

Glasshouse

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Glasshouse Replacement Scent Disks for Car Diffuser - KYOTO IN BLOOM

Glasshouse

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Glasshouse Fragrances Diving Into Cyprus 0mL Diffuser

Glasshouse

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Circa White Tea & Wild Mint-Fragrance Diffuser 250ml

Circa

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Glasshouse Replacement Scent Disks for Car Diffuser - ONE NIGHT IN RIO

Glasshouse

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Glasshouse Replacement Scent Disks for Car Diffuser -The Hamptons

Glasshouse

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GLASSHOUSE Replacement Scent Disks for Car Diffuser- Montego Bay

Glasshouse

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Circa Liquidless Diffuser Arc Holder

Circa

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Cote Noire 100ml GOLD Diffuser Set - French Morning Tea - Gold - GMSD15001

Cote Noire

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Glasshouse Fragrances Marseille Memoir 250mL Diffuser

Glasshouse

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Cote Noire Jasmine Flower Tea Diffuser 150ml

Cote Noire

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A red diffuser with a gold cap and a box with a colorful illustration of a scene, including a person, a building, and a vase, are displayed against a white background.

A red diffuser with a gold-colored base, filled with white sticks, against a red background.

Glasshouse Fragrance 250ml Diffuser - Night Before Christmas - X26

Glasshouse

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CIRCA 100ml Room & Linen Spray - Alchemy Relax - LAVENDER & GERANIUM

Circa

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Glasshouse Fragrances 250ml RENDEZVOUS Diffuser

Glasshouse

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Circa Oceanique Room & Linen Spray 100ml

Circa

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Circa Vanilla Bean & Allspice-Fragrance Diffuser 250ml

Circa

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Circa Cotton Flower & Freesia-Room & Linen Spray 100ml

Circa

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Circa Pear & Lime-Fragrance Diffuser 250ml

Circa

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Circa Grapefruit & Cedarwood Room And Linen Spray 100ml

Circa

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Cote Noire 100ml GOLD Diffuser Set - Cognac & Tabacco - Gold - GMSD15024

Cote Noire

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Cote Noire Diffusers & Refills - Pink Champagne

Cote Noire

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Cote Noire Diffuser Set Gold 150 mL - Summer Pear GMDL15014

Cote Noire

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Cote Noire Diffusers - Lily Flower 100ml

Cote Noire

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Glasshouse Replacement Scent Disks for Car Diffuser-Arabian Nights

Glasshouse

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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