Candles

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Glasshouse Fragrances A Tahaa Affair 760g Candle

Glasshouse

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Glasshouse Fragrances A Tahaa Affair 380g Candle

Glasshouse

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Glasshouse Fragrances Kyoto In Bloom 760g Candle

Glasshouse

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Glasshouse Fragrances Arabian Nights 380g Candle

Glasshouse

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Glasshouse Fragrances Movie Night Candle 380g

Glasshouse

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Glasshouse Fragrances Lost In Amalfi 380g Candle

Glasshouse

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Glasshouse Fragrances One Night In Rio 380g Candle

Glasshouse

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Glasshouse Fragrances Midnight In Milan 380g Candle

Glasshouse

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Glasshouse Fragrances Forever Florence 380g Candle

Glasshouse

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Glasshouse Fragrances Montego Bay Rhythm 380g Candle

Glasshouse

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Glasshouse Fragrances Breathtaking Banff 380 Candle

Glasshouse

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Glasshouse Fragrances Diving Into Cyprus 380g Candle

Glasshouse

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Glasshouse Fragrances Kyoto In Bloom 60g Candle

Glasshouse

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Glasshouse Fragrances Candle Care Set

Glasshouse

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Glasshouse Fragrances A Tahaa Affair 60g Candle

Glasshouse

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Glasshouse Fragrances The Hamptons 380g Candle

Glasshouse

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Glasshouse Fragrances We Met In Saigon 380g Candle

Glasshouse

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Glasshouse fragrances Night Before Christmas Triple Scented Soy Candle 60g

Glasshouse

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Circa Raspberry Rhubarb Candle - Handcrafted Soy Wax Candle With Fruity Berry Aroma 300g

Circa

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Glasshouse Fragrances Fireside in Queenstown 380g Candle

Glasshouse

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Glasshouse Fragrances Peanut Butter Cups 380g Candle

Glasshouse

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Cote Noire Herringbone Candle With Scarf Blond Vanilla - Cream & Golden Bee lid - HCG03

Cote Noire

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Glasshouse Fragrances I'll Take Manhattan 380g Candle

Glasshouse

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Glasshouse Fragrances Melbourne Muse 380g Candle

Glasshouse

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Glasshouse Balmy Breeze 380g Triple Scented Soy Candle

Glasshouse

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Glasshouse fragrances Naughty & Nice Triple Scented Soy Candle 380g

Glasshouse

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Glasshouse Fragrances Forever Florence 60g Candle

Glasshouse

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Glasshouse Fragrances Marseille Memoir 380g Candle

Glasshouse

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a red tin can with a Christmas-themed design next to a box with a similar design.

a red gift box with a picture of a building and people, along with the text

Glasshouse Fragrance 760g Candle - Christmas - Night Before Christmas - X26

Glasshouse

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a box and a tin can with illustrations of people and a house, both of which are part of a collection of images.

A decorative tin can with a house illustration and people, placed on a green surface.

Glasshouse Fragrance 380g Candle - Christmas - Under The Mistletoe - X26

Glasshouse

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Glasshouse Fragrance 3x60g Candle Trio - Christmas - Night Before Christmas, White Christmas, Winter Wonderland - X26

Glasshouse

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Glasshouse fragrances Christmas Trio Triple Scented Soy Candle 3 x 60g

Glasshouse

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Circa Pear & Lime-Soy Candle 300g

Circa

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Circa Oceanique-Soy Candle 70g

Circa

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Circa Grapefruit & Cedarwood-Soy Candle 300g

Circa

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Circa Mango & Papaya Soy Candle 300g

Circa

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Cote Noire 450g Candle - Dark Vessel with Gold Badge - Eau De Vie-CGG45005

Cote Noire

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Glasshouse Fragrances Lost in Amalfi 760g Candle

Glasshouse

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Glasshouse Fragrances Sunkissed In Bermuda 380g Candle

Glasshouse

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Glasshouse Fragrances Sunsets In Capri Triple Scented 60g Candle

Glasshouse

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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