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Jurlique Iconic Rose Duo gift set

Jurlique

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Jurlique Nurturing Body gift set

Jurlique

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Jurlique Rare rose Ritual gift set

Jurlique

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Glasshouse Sunlit Saltwater 30mL Eau de Parfum

Glasshouse

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Glasshouse Saltwater Blush 200mL Glow Body Cream

Glasshouse

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Glasshouse Lagoon Afternoon Sea Salt & Beach Rose 380g Triple Scented Soy Candle

Glasshouse

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Jurlique Relax Essential Oil Roll-On 10ml

Jurlique

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Jurlique Neroli Pure Essential Oil Diluted 10ml

Jurlique

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Jurlique Orange Pure Essential Oil 10ml

Jurlique

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Glasshouse Fragrances Forever Florence EDP

Glasshouse

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Glasshouse Fragrances KYOTO IN BLOOM EDP

Glasshouse

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Lancome - La Vie Est Belle EDP

Lancôme

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lancome IDOLE le parfum

Lancôme

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Lancome - Mother's Day 2025 Tresor EDP 30ml Giftset

Lancôme

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Lancome - Nutrix Royal Body Balm 200ml

Lancôme

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Lancome - Teint Idole Ultra Wear Care & Glow Serum Concealer 13ml

Lancôme

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Lancome Bi-Facil Waterproof Eye Makeup Remover 125ml

Lancôme

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Lancome Absolue The Fluid Foundation Refill 60ml

Lancôme

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Lancome Absolue Eye Serum 15ml

Lancôme

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Lancome - Teint Idole Ultra Wear Highlighter 10g

Lancôme

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Lancome - La Vie Est Belle Intensement EDP

Lancôme

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Lancome - Le 8 Hypnose Mascara

Lancôme

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Lancome - Teint Idole Ultra Wear Bronzer 10g

Lancôme

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Lancome Absolue Rich Cream (Refillable) 60ml

Lancôme

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Lancome - Clarifique Cleansing Foam 125ml

Lancôme

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Lancome - Hypnose Mascara Midi 4ml

Lancôme

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Lancome - Absolue Light Cream (Refillable) 60ml

Lancôme

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Lancome - Absolue Soft Body Balm 190ml

Lancôme

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Lancome - Absolue Rose 80 Emulsion 100ml

Lancôme

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Lancome - La Vie Est Belle Iris Absolu EDP

Lancôme

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Lancome - Clarifique Dual Essence

Lancôme

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Lancome - Gel Eclat 125ml

Lancôme

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Lancome - Absolue L'Extrait Cream Refillable Jar 50ml

Lancôme

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Lancome - Idole Nectar EDP

Lancôme

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Lancome Advanced Genifique Eye Cream 20ml

Lancôme

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Jurlique Tea Tree Pure Essential Oil Jurlique

Jurlique Tea Tree Pure Essential Oil 10ml

Jurlique

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Jurlique Lavender Body Oil 100ml

Jurlique

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Jurlique Eucalyptus Pure Essential Oil Jurlique

Jurlique Eucalyptus Pure Essential Oil 10ml

Jurlique

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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