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PAYOT- My Payot Super Energiser Regard 15ml

PAYOT

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PAYOT - NUE Brume Tonique Douceur - Gentle Toning Mist for Face & Eyes 200ML

PAYOT

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PAYOT- Rituel Corps Creme Nourrissante 200ml

PAYOT

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PAYOT- Lisse Plumping Booster Serum 50ml

PAYOT

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PAYOT- Morning Mask Teens Dream 1 Mask

PAYOT

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PAYOT- Creme No 2 L'Essentielle 40ml

PAYOT

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PAYOT - Nue Lotion Tonique Eclat 200ml

PAYOT

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PAYOT- Harmonie Lotion 200ml

PAYOT

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PAYOT- Lisse Wrinkle Smoothing Cream 50ml

PAYOT

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PAYOT- Lisse Resurfacing Sleeping Cream 50ml

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PAYOT - Herbier Huile Corps Body Oil 95ml

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Cote Noire - Herringbone Flower - Mixed Rose Buds - Clear - HCF09

Cote Noire

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Cote Noire - Herringbone Flower - Mixed Pink Roses - Clear - HCF08

Cote Noire

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Cote Noire Herringbone Flower - 5 French Roses - Clear - French Pink HCF33

Cote Noire

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Clinique Anti-Blemish Solutions Blemish + Line Correcting Serum 30ml

Clinique

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Cote Noire - Herringbone Candle With Scarf - White - Lilly Flower Lid - HCG06

Cote Noire

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Clinique Clarifying Lotion 3 Twice A Day Exfoliator

Clinique

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Clinique Clinique For Men Super Energizer™ Anti-Fatigue Depuffing Eye Gel 15ml

Clinique

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Cote Noire Perfumed Natural Touch Rose Bud - Clear - Carmine Red - GMR44

Cote Noire

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Cote Noire Diffuser Set Pink Champagne, Gold 150mL, GMDL15018

Cote Noire

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Clinique Extra Gentle Cleansing Foam 125 ml

Clinique

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Cote Noire Perfumed Natural Touch 5 Roses - Black - French Pink - GMRB66

Cote Noire

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Clinique Anti-Blemish Solutions Cleansing Foam 125ml

Clinique

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Cote Noire Perfumed Natural Touch 5 Roses - Black - White Peach - GMRB65

Cote Noire

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Cote Noire Perfumed Natural Touch Single Rose - Clear - Pink Blush - GMR02

Cote Noire

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Clinique 7 Day Scrub Cream 100ml

Clinique

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Clinique Clarifying Lotion 2 Twice A Day Exfoliator

Clinique

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Clinique Clinique Happy by Clinique for Women - 1.7 oz 50ml Perfume Spray

Clinique

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Clinique Even Better™ Brightening Essence Lotion 175ml

Clinique

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Clinique for Men™ Anti-Age Eye Cream 15ml

Clinique

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Cote Noire Art Deco Candle - Cream & Gold - Blonde Vanilla - GML45015

Cote Noire

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Cote Noire - Herringbone Flower - Rose Buds - Clear - White Peach - HCF25

Cote Noire

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Clinique Moisture Surge™ Hydrating Lotion 200ml

Clinique

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Clinique Dramatically Different Moisturizing Lotion+ Pump 125ml

Clinique

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Clinique Clinique Fresh Pressed™ 7 Day System With Pure Vitamin C DESCRIPTION

Clinique

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Cote Noire Perfumed Natural Touch Single Rose - Black - Pink Blush - Gmrb02

Cote Noire

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Cote Noire Perfumed Natural Touch Single Rose - Black - French Pink - Gmrb06

Cote Noire

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Clinique Clinique for Men™ Cream Shave 125 ml

Clinique

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Cote Noire - Herringbone Flower - 5 French Roses - Clear - Carmine Red - HCF24

Cote Noire

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Cote Noire - Herringbone Flower Red - Red Roses - Hcf06

Cote Noire

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Ordered item not delivered

Despite frequent contact by email, no reponse has been received to date. Two identical items were ordered but only one was shipped and delivered. I have lodged a complaint with your organisation and American Express for resolution.

Item arrived damaged

The item I received arrived damaged with a large scrape on the front of the decorative box and I have tried several times to contact the company about this, but have received no response.

Not great at this time.

Not great at this time. The mailing address was incorrect. The billing address was actually the correct mailing address, but I could not change it during the purchase process. Despite sending an e-mail to highlight this error at the time of payment for my items, the items were sent to the incorrect address and therefore I have not received my items. The items were sent to the billing address which only contained a street name, suburb and postcode. What was missing was my unit number and apartment block.

communication and delivery time was not good !! Was a gift so unsure

Waiting on response

To be honest, I’m disappointed that I’m still waiting for a response from Phoenix Beauty after emailing three times.

I purchased the following Jurlique products:

* Jurlique Rare Rose Face Oil 50ml
* Jurlique Activating Water Essence+ 250ml
* Jurlique Rare Rose Lotion 50ml

I was surprised to find that the Rare Rose Lotion has an expiry date of November 2026, which is only approximately three months away. This is particularly concerning as the other two products in the same order have expiry dates in 2028, so I expected the lotion to have a comparable remaining shelf life.

As the lotion was purchased for personal use, I would not reasonably be able to use the entire 50ml within such a short period. The product is still unopened and unused.

Given the short expiry date and the lack of response to my previous emails, I would appreciate it if Phoenix Beauty could arrange an exchange for the same product with a later expiry date.

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